Questions & Answers
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CONTACT INFORMATION
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Product Inquiry
How can I buy Sixhill products?
• Directly on our website
• Via Blibli
• Via Tokopedia
• At our offline flagship stores — check locations on Find Nearby Stores
How do I use Sixhill heated devices?
Insert a compatible tobacco stick, power on the device, and follow the on-screen or indicator prompts. For a full guide, visit the Getting Started section
Which tobacco sticks are compatible with Sixhill devices?
Each device has specific compatibility:
• Usonic Mini / Pulse: NISE sticks
• MOK: Sentic sticks
• Kungfu Air: Kuanzhai sticks
• Aurr / Enove: Terea sticks
Please check the product page for exact compatibility.
What is the warranty and return policy for Sixhill products?
All devices come with a warranty against manufacturing defects. For details, please refer to our Returns & Refunds and Warranty Policy page.
Safety and Usage
Is nicotine addictive?
Yes. Sixhill tobacco sticks contain nicotine, which is an addictive substance.
Is heated tobacco safer than traditional cigarettes?
Heated-tobacco products reduce smoke, ash, and harmful by-products because they do not burn tobacco. However, they still contain nicotine and are not risk-free.
Can minors use Sixhill products?
No. Sixhill products are strictly for adults of legal smoking age in their location.
Payment Methods
What payment methods can I use when shopping on Sixhill?
Sixhill uses Xendit as its secure payment gateway, which supports the following common payment methods depending on your location:
Credit/Debit Cards – Visa, Mastercard, JCB, American Express
e-Wallets – OVO, DANA, ShopeePay, LinkAja (in Indonesia)
QRIS – Indonesian QR code payments
Bank Transfers – BCA, Mandiri, BNI, BRI, and others (in supported regions)
Direct Debit or Virtual Accounts – region-dependent
Is my payment secure?
Yes. Payments on Sixhill are processed securely through Xendit, a PCI-DSS compliant platform widely used across Southeast Asia.
Support
How can I contact customer support?
Business Inquiry
How can I become a wholesaler or distributor?
If you are interested in distribution or wholesale cooperation, please contact our business team via:
Can I get marketing materials to promote Sixhill products?
Yes. Authorized partners may request product catalogs, images, and promotional assets from our marketing support team.